Privacy Policy

1. Introduction and Scope

me977 ("we," "us," "our," "the Company," "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you access or use our online gaming platform at me977.cam, our mobile applications, and any related services (collectively, the "Services"). This Policy applies to all users who visit, register for, or engage with me977 Services, including players located in the Philippines and other permitted jurisdictions.

By creating an account or using me977 Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not access or use our Services. This Privacy Policy should be read in conjunction with our Terms and Conditions, Responsible Gaming Policy, and any other applicable terms governing your use of the Platform. We reserve the right to update this Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a me977 account, we collect personal information that you voluntarily provide during the registration process and throughout your use of our Services. This information includes but is not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password, and security questions/answers you create for account access
• Financial Information: Payment method details including GCash/PayMaya account information, bank account numbers, transaction history, deposit amounts, and withdrawal requests
• Verification Documents: Copies of government-issued IDs (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), and payment verification documents
• Communication Data: Messages, emails, chat transcripts, and other communications you send to our customer support team or through Platform messaging features

2.2 Information Automatically Collected

When you access or use me977 Services, we automatically collect certain technical and usage information through various technologies, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and device settings
• Log Data: IP address, access times and dates, pages viewed, links clicked, search queries entered, referring/exit pages, and clickstream data
• Gaming Activity: Games played, betting patterns, wagering amounts, wins and losses, gaming session duration, and gameplay statistics
• Location Data: General geographic location derived from IP address to ensure compliance with territorial restrictions on online gaming services
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, and other tracking technologies as detailed in Section 6 below

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention agencies, credit reference bureaus, and marketing partners. This information helps us verify your identity, prevent fraud, comply with legal obligations, and improve our Services. We combine this third-party information with data we collect directly to create a more complete profile of our users for security, compliance, and service enhancement purposes.

3. How We Use Your Information

me977 uses the information we collect for various legitimate business purposes necessary to provide, maintain, and improve our Services. The primary purposes for which we process your personal data include:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your gaming account
• Verifying your identity and age to ensure compliance with legal requirements (21+ age restriction)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, features, and functionalities of the Platform
• Maintaining records of your gaming activity and transaction history

3.2 Security, Fraud Prevention, and Compliance

• Detecting, preventing, and investigating fraudulent activities, money laundering, underage gambling, and other prohibited conduct
• Monitoring for irregular betting patterns and suspicious account activity
• Complying with legal obligations including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and gaming authority directives
• Enforcing our Terms and Conditions and other applicable policies
• Responding to legal requests from law enforcement agencies, regulatory bodies, and courts

3.3 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests
• Sending transactional communications regarding your account, deposits, withdrawals, and gaming activity
• Providing important notices about changes to our Services, policies, or terms
• Notifying you about security alerts, account verification requirements, and responsible gaming resources

3.4 Marketing and Promotions (With Your Consent)

• Sending promotional communications about bonuses, tournaments, new games, and special offers
• Personalizing marketing messages based on your gaming preferences and activity
• Conducting surveys and requesting feedback to improve our Services

You may opt out of marketing communications at any time by adjusting your account preferences or clicking unsubscribe links in emails. Opting out of marketing will not affect transactional or account-related communications, which are necessary for service provision.

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to understand how users interact with our Platform
• Identifying technical issues, bugs, and opportunities for improvement
• Developing new features, games, and services based on user preferences
• Conducting data analytics and research to enhance user experience

4. Data Sharing and Disclosure

me977 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with carefully selected third parties under specific circumstances necessary for business operations, legal compliance, and service provision:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, banks), identity verification services, customer support platforms, cloud hosting providers, data analytics services, and marketing partners. These service providers have access only to the information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security of your data.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies (including PAGCOR and other gaming authorities), tax authorities, and courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requirements
• Protect the rights, property, or safety of me977, our users, or the public
• Investigate and prevent fraud, money laundering, or other illegal activities
• Enforce our Terms and Conditions or other agreements

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4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving me977, your personal information may be transferred to the successor entity or purchaser as part of the business assets. We will notify you via email and/or prominent notice on our Platform of any such change in ownership or control of your personal information, and you will have the opportunity to delete your account if you do not wish to continue under the new ownership.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for analytical, research, or business purposes. This data does not contain personal information and is used to understand industry trends, improve gaming experiences, and support business development initiatives.

5. Data Security Measures

me977 takes the security of your personal information extremely seriously and implements comprehensive technical, organizational, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information stored in our databases is encrypted at rest using advanced encryption algorithms.
• Access Controls: Strict access controls ensure that only authorized personnel with legitimate business needs can access personal information. All access is logged and monitored for security purposes.
• Network Security: Firewalls, intrusion detection systems, and continuous security monitoring protect our infrastructure from external threats and unauthorized access attempts.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses in our systems.
• Employee Training: All employees and contractors undergo security awareness training and are bound by strict confidentiality agreements.
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways, and we do not store complete payment card information on our servers.

While we employ robust security measures, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security but commit to promptly investigating and addressing any security incidents. If we become aware of a data breach that may affect your personal information, we will notify you in accordance with applicable legal requirements and take immediate steps to mitigate the impact.

6. Cookies and Tracking Technologies

me977 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences across sessions.

6.1 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Necessary for Platform functionality, account access, and security features. These cannot be disabled without affecting core services.
Performance Cookies	Collect anonymous information about how visitors use the Platform, helping us improve performance and user experience.
Functionality Cookies	Remember your preferences, language settings, and customization choices to provide a personalized experience.
Marketing Cookies	Track your activity across websites to deliver relevant promotional content and measure advertising effectiveness.

6.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before cookies are stored. However, disabling essential cookies may prevent you from accessing certain Platform features or affect functionality. You can adjust marketing and non-essential cookie preferences through our cookie management tool available in your account settings.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. me977 respects these rights and provides mechanisms for you to exercise them, subject to legal limitations and verification requirements:

• Right to Access: You may request a copy of the personal information we hold about you, including details about how we use and share your data.
• Right to Correction: You may update or correct inaccurate or incomplete personal information through your account settings or by contacting customer support.
• Right to Deletion: You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs (e.g., fraud prevention, regulatory compliance).
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days after verifying your identity. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

8. Data Retention and Deletion

me977 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose of processing:

• Account Information: Retained for the duration of your active account plus a minimum of five (5) years after account closure to comply with anti-money laundering regulations and gaming authority requirements.
• Transaction Records: Financial transaction data is retained for at least seven (7) years as required by tax and accounting regulations in the Philippines.
• Identity Verification Documents: Retained for the duration of the account relationship plus five (5) years to meet regulatory compliance obligations.
• Marketing Communications: Retained until you opt out or request deletion, after which we will maintain only a suppression list to honor your preferences.
• Gaming Activity Logs: Retained for three (3) to five (5) years for dispute resolution and regulatory reporting purposes.

After applicable retention periods expire, we securely delete or anonymize your personal information. However, we may retain certain data for longer periods when required by law, necessary for legal proceedings, or essential for establishing, exercising, or defending legal claims.

9. International Data Transfers

me977 operates primarily within the Philippines and stores data on servers located in secure data centers. However, some of our service providers and business partners may be located in other countries, which may have different data protection laws than the Philippines. When we transfer your personal information internationally, we implement appropriate safeguards to ensure adequate protection, including:

• Entering into standard contractual clauses approved by data protection authorities
• Ensuring service providers maintain adequate security measures and comply with applicable privacy laws
• Conducting due diligence on international partners to verify their data protection practices
• Limiting international transfers to only what is necessary for service provision

By using me977 Services, you acknowledge and consent to the transfer of your information to countries outside the Philippines where necessary for the purposes described in this Privacy Policy.

10. Changes to This Policy

me977 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting the updated version on our Platform with a revised "Last Updated" date and, where appropriate, through email notification or prominent notice on the website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of me977 Services after changes become effective constitutes your acceptance of the updated Policy. If you do not agree with any changes, you should discontinue use of our Services and close your account.